I am a dedicated customer support professional with a robust background in technical chat support and a growing expertise in e-commerce, particularly within the Shopify platform. My journey has equipped me with a diverse skill set that allows me to thrive in fast-paced environments.

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Recently, I have focused on enhancing my expertise in e-commerce through comprehensive training in various Shopify tasks. My skills include creating Shopify stores, optimizing listings, conducting product research, and utilizing dropshipping apps like Eprolo, Poky and AliExpress. I am also well-versed in importing and uploading products along with their descriptions, and I understand the importance of SEO ranking to drive traffic and increase sales.

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In my previous role, I managed live chat, email, and ticket responses to address client inquiries effectively. I processed orders, handled refunds, and performed accurate data entry, all while providing essential administrative support and streamlining order processing for operational efficiency.

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Previously at Concentrix, I handled chat and email support, resolving technical issues related to various products and services. I managed Return Merchandise Authorization (RMA) requests and ensured customer satisfaction through effective troubleshooting. My experience in content moderation at Concentrix Convergys allowed me to develop a keen eye for detail as I reviewed social media content for compliance with community standards.

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With my years of experience, I have developed a solid technical foundation that complements my practical skills. My commitment to delivering exceptional customer support, coupled with my eagerness to learn more about digital marketing and e-commerce strategies, fuels my passion for growth in this dynamic field.